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Frequently Asked Questions

What times can I have my treatments?

Monday to Thursday 10am – 10pm.

Friday 10am – 8pm

Saturday and Sunday 10am – 8pm

Allowing you to book your spa and beauty treatments daily.  However we like to offer our customers flexibility so if you desire treatments outside these times please ask.

 

What if I want to cancel my booking?

Please call the office if you would like to cancel your booking. If you cancel within 24hours of the appointment time, a charge of 50% of the appointment value will still be payable. If you would simply like to re-schedule your booking, you can do this by calling the office.

Do you offer same day treatments?

Yes, please call the office to check availability

Is there a minimum spend?

Yes we have a minimum spend policy in place for different areas. Please call the office to find out what yours is.

Are you open on bank and public holidays?

We are open on most bank holidays, however we close on the following dates: 25th and 26th December, 1st January as well as this we close for Easter Sunday & Monday. Please note that on the 24th December and 31st December we close at 5pm.

Where in my home will the treatments take place?

Wherever you would like us to set up, however please note that with some treatments we will need access to a plug socket, good lighting and enough room to set up a massage couch and pop up spray tan tent! Your therapist will advise on the day.

Do you provide all equipment and products for treatments?

Yes, we will bring everything we need with us for your appointment.

How do I pay for my treatment?

We process payment over the phone through our secure business gateway WorldPay – they will then send you a shoppers receipt for your records. We have a no cash policy, and require payment at the point of making your booking.

We accept the following cards: Visa Credit and Debit, Mastercard Credit and Debit, JCB, Visa Electron and Maestro.

Contra-Indications

 

Massage

Massage cannot be performed if:

You have a fever

Have a contagious disease

Are under the influence of alcohol or drugs

Have had a recent operation or injury

Have neuritis

Have skin diseases

Severe Sunburn

Massage can still be performed but areas must be avoided if:

You have varicose veins

Pregnancy – Essential oils should be avoided during pregnancy.

Bruising/cuts/abrasions

Mild Sunburn

Undiagnosed pain

Inflammation/arthritis

If you have the following you must consult your GP before having a massage and provide written consent:

Undiagnosed Lumps

Heart Problems

Diabetes

Epilepsy

Osteoporosis

Cancer

Cardio-vascular conditions (thrombosis)

Oedema

High blood pressure

Bells palsy

Any other condition being treated by your GP

drink plenty of water before/after your massage

please don’t eat a big meal right before your massage

Waxing

Any bacterial/Viral or fungal or parasitic infection

Bruising/cuts/abrasions – Can still be waxed avoiding these areas provided they are not severe

Operation/recent scar tissue – Area can be avoided, must wait 6 months if affected area is to be treated

Allergies – Any allergies to the ingredients in the wax

Psoriasis – Doctors permission required, cannot be done on open or weeping areas of the skin

Eczema – Doctors permission required, cannot be done on open or weeping areas of the skin

Sunburn/heat rash

Diabetes – Doctors permission required

Varicose veins – Doctors permission required

Menstruation – Not recommended as you are more sensitive at this time and waxing will be more painful.

Self tan – Will remove some of your self tan and it will appear patchy

Raised moles – Area must not be waxed

 

Threading

Broken/irritated skin

Sunburned skin

Contagious diseases/bacterial infections

Active eczema/psoriasis

Warts/scabs

 

Eyelash/eyebrow tinting

Any fungal/Viral/bacterial infections of the eye or surrounding area of the skin

Watery eyes

Inflammation of the skin

Bruising

Scar tissue

Dry flaky skin

Reaction to patch test – Patch test must be done 24hrs before treatment

 

Manicure/Pedicure

Broken bones

Any fungal/Viral/bacterial infection of the nail or skin

Recent scar tissue

Warts

Severe nail separation

Cuts/abrasions

Any nail or skin diseases

 

Luxury manicure/Pedicure

Nut Allergy (chocolate paraffin wax contains almond oil)

Chocolate allergy

Broken bones

Any fungal/Viral/bacterial infection of the nail or skin

Recent scar tissue

Warts

Severe nail separation

Cuts/abrasions

Any nail or skin diseases

 

Facial

Cold sores

Warts

Fungal/Viral/bacterial infections

Broken bones

Eczema

Psoriasis

Bruising

Cuts/abrasions

Under influence of alcohol or drugs

Fever

Recent scar tissue

Acne – With open pustules

Sunburn

 

False Lashes

Sensitive eyes

Allergic to eyelash adhesive

Bacterial/Viral/Fungal infections of the eye or surrounding skin

Dry/flaky skin around eye

Swollen or inflamed eyelid

Eye disorders

Watery eyes

 

Lash Lift

Eye infections

Inflammation or swelling of skin around the eye

Undiagnosed lumps or swellings

Eye diseases or disorders

Styes

Watery eyes

Cuts and abrasions

Hypersensitive skin

 

Shrinking Violet body Wrap

Varicose Veins

Cuts/abrasions

Active eczema/psoriasis

Pregnancy/breast feeding

Sunburn

Recent scar tissue

Inflammation/swelling

High blood pressure

Fever

Claustrophobia

Soya-bean intolerance

Circulatory disorders/heart disease

Oedema

Diabetes

Cancer – Consult doctor

Active herpes

 

Spray Tan

Broken/inflamed skin

Bacterial/viral/fungal infection

Recent sunburn – If skin is inflamed or irritated

Eczema/psoriasis/dermatitis

Diabetes

Allergies

Dry skin – Tan will stick to it

 

Make-up

Bacterial/Viral/Fungal infections

Eczema/Psoriasis/dermatitis

Cuts/bruises/abrasions

Sunburn

Undiagnosed lumps/swelling

Acne Rosea

Acne Vulgaris

Skin/eye disorders/diseases

Watery eyes

 

Keratin Hair treatment

There are no contraindications for this treatment however pregnant women should avoid this treatment.

Aftercare Advice

St Tropez spray tan

Your tan will begin to develop immediately after treatment for up to 12 hours.

Do not shower or bathe for a minimum of 4 hours after your treatment, for maximum effect wait for 12 hours.

Do not participate in any activity that will cause perspiration for at least 12 hours after treatment.

It’s fine to leave guide colour on overnight and wash in the morning.

Some of the guide colour may transfer onto bed linen, this will wash out of cotton but not as easily from manmade fibres or wool.

Hydrated skin is key to a longer lasting tan. Keep skin moisturised.

To ensure even fading you need to exfoliate skin gently every 2-3 days.

Do not rub but pat your skin dry with a towel after washing.

Avoid swimming pools as chlorine can bleach the tan.

If after several days you have a self tan build up use tan detox to bring skin back to its normal tone.

 

Waxing

Wear loose cotton clothing

Apply wax lotion or suitable homecare products to soothe the area

Exfoliate the area 4-7 days after treatment to help prevent ingrown hairs

When going to the toilet care should be taken when wiping oneself and the use of intimate wipes is advised.

Do not have a bath/shower for at least 12 hours

Do not use a sun bed or sunbathe for at least 12 hours

Do not use perfumed products for at least 12 hours

Do not apply deodorant for at least 12 hours

Avoid swimming and other exercise for at least 12 hours

Avoid touching the area too much

Avoid sexual activity for at least 12 hours

Follow therapists homecare advice for best results

It is normal for some skin redness to occur following a wax treatment. This should subside within 12 -24 hours. Use a cold compress to cool and soothe.

Threading

Avoid touching the treated area for at least 12 hours

Avoid applying make-up for at least 12 hours, Ideally not until the next day

Avoid heat and steam for 24 hours e.g. hot bath/shower, sauna, sun bathing/sun beds

Avoid swimming and spray tanning for at least 24 hours

Use a soothing lotion on threaded area to provide relief and soothe the irritated skin

 

Eyelash/Eyebrow tinting

Patch test must be done 24hrs prior to treatment

Avoid sunbathing/UV light for 24hrs as this makes the tint fade faster

Avoid putting contact lenses back in until the next day

Try not to use an oil-based make-up remover as this can make the tint fade faster

Avoid eye make-up for 12hrs

Avoid rubbing the eyes

Avoid heat treatment for 24hrs

 

Manicure/Luxury manicure

Make sure you leave adequate time after treatment for nails to dry

Dry hands thoroughly after washing and use hand cream regularly

Wear protective gloves when doing housework or gardening

Do not use your fingernails as tools

Use a non-acetone nail varnish remover

Always put a base coat under polish as this prevents staining

Always use a top coat to prevent chipping

Exercise hands to keep joints supple

Follow up treatment every 2-4 weeks

 

Pedicure/Luxury pedicure

Make sure you leave adequate time after treatment for nails to dry

Apply moisturiser to feet daily after washing

Make sure you dry your feet properly

Use a pumice stone regularly on wet skin

Use a non-acetone nail varnish remover

Always apply a base coat under polish to prevent staining

Always apply a top coat to prevent chipping

You can apply talc between toes to help absorb moisture

Change socks/tights daily

Avoid wearing heels as much as possible as they can damage the feet long term. It is a good idea to alternate heel sizes daily if you can.

For long term improvements have regular pedicures every 2-4 weeks

 

Facial

Avoid wearing make up for at least 12hrs to allow skin to breathe and not clog pores

Avoid heat treatments for 24hrs e.g. sauna, steam room, sun bed

Try not to touch or rub the face

Do not undertake any other facial skin treatments for 48hrs

Do not apply perfume or perfumed products for 48hrs

Do not swim in chlorinated water for at least 24hrs

Avoid alcohol/caffeine as this dries out the skin

Drink plenty of water

Have a healthy/balanced diet

Cleanse, tone and moisturise on a daily basis

Lash Perfect Lashes

It’s normal for a few lashes to fall out during the first 24hrs while adhesive is setting, extra care should be taken in the first 24hrs.

Avoid getting lashes wet for the first 24hrs

Avoid saunas and steam for the first 48hrs

Do not pull eyelash extensions off. You should have your eyelash extensions gently removed professionally as this does not affect your own lashes

Lashes should not be permed or tinted, if eyelash tint is required this should be done prior to application

Eyelash curlers should not be used

Do not pick, pull or rub your lashes

Do not use waterproof mascara

Try not to use oil skin care products as this can affect the glue

Gently groom your new lashes with an eyelash brush or comb

La La Lashes

Removal must be done 2-3 weeks after application, a new set can be applied directly after removal

Avoid getting lashes wet for the first 24hrs

Avoid sauna and steam for 48hrs

Use oil free skincare products as this can affect the glue

Do not comb the lashes

Do not pick or rub the eyes

Lashes must be removed professionally

 

Massage

Try to relax for the rest of the day

Drink plenty of water to rehydrate the body and flush out toxins

Avoid alcohol and caffeine

Try to avoid eating a heavy meal, eat small meals

Avoid smoking

 

Shrinking violet body wrap

Avoid bathing/showering for 24hrs to allow the product to continue to work

Avoid exercise for 24hrs

Ideally drink 1 litre of water a day for the next 3 days, helping to flush out the toxins

You may notice an increase of urination over the next 2-3 days, this is normal as the body is eliminating toxins and fat

If you have a soya allergy you should not have this treatment

 

Make-up

Use blotting sheets/paper to soak up excess oil to prevent make-up smudging

Avoid touching the face

Remove make-up at the end of the day. You will need to use an oil-based make-up remover if trying to remove stubborn eye make-up and waterproof mascara

Cleanse, tone and moisturise your face daily

Give your skin a day of rest to help restore its natural PH and to help prevent breakouts

 

Lash lift

Be gentle with your lashes; no rubbing

Do not get your lashes wet for the first 24hrs

Do not use harsh products on your eyes/lashes

Use of sauna/steam is possible after 24hrs but may weaken the effect of the lift

No eye make-up for 24hrs

Do not use eyelash curlers

Avoid waterproof mascara

Swimming should be avoided for at least 24hrs.

Be aware that swimming can weaken the lift quicker.

No other facial beauty treatments for 24hrs.

Remember the lash procedure is similar to a hair perm, and as such the hair must be kept well nourished and treated delicately to avoid breakage/weakening.

Use gentle soap free products around the eyes.

Use a nourishing lash serum/conditioner daily.

Pat gently to dry.

 

Glycopeel Facial

Use of regular sunscreen, SPF 30 or higher

 

Do not sunbathe for at least 24 hours after treatment

 

Do not use a sauna, steam bath or sunbed for at least 24 hours after treatment

 

Do not use any other acid based products during the course of this treatment

 

Do not swim in chlorinated water for 24 hours after peel

 

Avoid excessive exercise immediately after the treatment

 

Avoid waxing, bleaching and electrolysis 48 hours before and after treatment

 

Do not apply fake tan for 24 to 48 hours after treatment

 

Makeup can be applied 1 hour after treatment

 

If you have any questions that aren’t listed above please contact us