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Privacy Statement. T&Cs

Terms and Conditions

Introduction
Please read these Terms and Conditions carefully before using the website operated by Spa by Car, and before booking your appointment. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website.

Buying gift vouchers through our website
To order a product or treatment you will need to follow the ordering procedures set out on the relevant order page. Details of the prices for the products and treatments, and the procedures for payment and delivery are displayed on or through our website. The price of any product or treatment is the price in force at the date and time of your order.

You can use Paypal as the payment gateway for purchasing gift vouchers.

Complaints

If you have any complaints, you should notify us within 72hours of your treatment date and direct them to us via e-mail at info@spabycar.com. We do require pictures where possible.

Age policy
Please note that we do not offer any intimate waxing to anyone who is under the age of 18 years and for any treatment that is to be carried out on a person under the age of 16 years a parent/guardian must be present and have given their consent by booking for their child.

Refusal policy
Please note that at Spa by Car management reserves the right to refuse bookings to anyone.

Cancellation policy
At Spa by Car we reserve the right to change the date or cancel your booking due to circumstances beyond our control, including, but not limited to fire, disputes with employees, by order of any public authority or any other force majeure event.

Please note we require 24 hours notice to cancel or re-schedule all appointments. If you cancel or re-schedule within 24 hours of the appointment time, you will be charged 50% of the appointment cost. If a therapist shows up to your booking and it’s cancelled on the spot 100% is chargeable.

If a gift voucher has been used to secure the booking, please note that we will adjust the value of the voucher to show the cancellation/no show charges. All gift vouchers last for 3months from the time of purchase.

Please note that bookings for Spa Parties are subject to a 48hour cancellation policy.

Treatments not able to be carried out due to client lateness/absence:

If our therapist is unable to provide the full treatment(s) booked, or any of the booked appointment due to a customer running late or being absent then no refund will be provided.

Making your booking& Payment
At Spa by Car all bookings are prepaid at the time of making the reservation. If you are making a booking with a voucher please quote the unique number at the point of checkout.

Please note that your booking will not be confirmed until payment has been made by BACS.

Course sales:

Please note we don’t provide refunds on course sales, however they do not have an expiry date on when you have to use the treatments by.

Contra-indications/ Special requirements
Please note that there are some contra-indications to some treatments which can be found under faqs, and if you have any medical problems you must inform Spa by Car at the point of booking. You will also find notes on your booking confirmation where patch tests are advised.

For example Heart Conditions, High/Low Blood Pressure, Circulatory Disorders, Epilepsy, Arthritis/Rheumatism, Diabetes, Allergies or if you are pregnant, (this list is not exhaustible,) you should advise the Spa by Car team. In addition, you should seek the advice of your doctor. We are unable to give opinions on any medical conditions.

If you do not inform us of any special requirements at the time of booking we cannot guarantee that we will be able to fully accommodate to your requirements or carry out treatments requested at the time of the visit. We also cannot take responsibility for any consequences if treatments are carried out and we were not informed of any condition.

During the first 12 weeks and after 28 weeks of pregnancy we advise no massage or body treatments. We have a list of full contra-indications on our website for clients to read before booking. There are further FAqs on our website that hold information of this nature.

Availability of our website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

Downloading and printing material from the website

All design, text and graphics displayed on this website and the selection or arrangement are the copyright of Spa by Car. You are granted permission to electronically copy and print hard copy portions of this website for the sole purpose of your own personal development. Any use of materials on this website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Spa by Car is strictly prohibited.

 

PRIVACY STATEMENT

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the “Act”).

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you: Information that you provide by filling in forms on our site spabycar.com (the “Site”). This includes information provided at the time of registering to use the Site, subscribing to our newsletter, posting material or requesting further services, completing any surveys or reporting any problem with the Site; records of your correspondence (if any) with us; details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

COOKIE STATEMENT

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. They enable us:

  • to estimate our audience size and usage pattern;
  • to store information about your preferences, and so allow us to customise the Site according to aggregate preferences;
  • to speed up your searches; and
  • to recognise you when you return to the Site.

The main cookies that we use provide us with valuable data about our website. Our website is built using technology by WordPress and this also uses cookies that help the site to work better for you and monitors the pages that you visit. Again, this is completely anonymous and is stored on your computer for a very short period of time. We also link to other websites such as Twitter and Facebook. We’re pretty sure that they use the same kind of cookies but as these sites are not controlled by us, we can not guarantee the cookies that they are using and suggest that you read their privacy policies to be absolutely sure. We really hope that this is ok, but if you are really unhappy with cookies being used, the best way round this is to turn it off in your browser settings so that they are not used on any website. To do this, you can go to your privacy settings in either Tools or Options depending on your browser. If you want to clean out all tracking cookies from all your Web sites, here are links where you can download three programs that can clean out tracking cookies:
http://www.lavasoftusa.com/products/ad-aware_se_personaLphp
http://www.spybot.info/en/download/index.html
http://www.webroot.com/consumer/products/spysweeper/

GOOGLE ANALYTICS

Google Analytics cookies collect information on how website visitors use the site and the applications on it. That information helps us to improve the site and the customer experience. Cookies collect information in an anonymous form which includes information of numbers of visitors, where they’ve come from and which pages on the site they’ve visited as well as how long they’ve spent on those pages. For further information please visit https://support.google.com/analytics/answer/6004245?hl=en

MAILCHIMP

We use MailChimp to send out offers and newsletters to anyone who had opted in. On every newsletter, there is an opt out button. Anyone clicking the opt out button will be removed from receiving further communications. For further information please visit: https://mailchimp.com/legal/privacy/

BOOKING FORMS

On the website there are booking forms, enabling you to send us a message directly through the website. In order to use that we need your first name, surname, telephone number and email address as well as your message. Your personal details along with your history of billing and appointments will be stored on our secure CRM system. If you have opted in to be contacted with news and offers, you will also receive these but can opt out any time you wish.

EMAILS AND PHONE NUMBERS

You are able to contact us via the email addresses provided on our website. Your personal details will be saved on our secure CRM system and used only so that we can respond and contact you in regard to your booking request as well as send you a booking confirmation and reminder. If you have selected to opt in you will also receive other communications via email or SMS, and are able to opt out at any time.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we will use our best endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • to ensure that content from the Site is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so; and
  • to notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you. We will not provide your data to third party advertisers or suppliers. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletter or surveys. We may share your information with those third parties for those limited purposes. If you do not want us to use your data in this way, please notify us using our “Contact Us” form. If you have opted in to our mailing list and wish at any time to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may unsubscribe via our “Contact Us” form.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties only in the following circumstances:

  • if Spa by Car or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers and users of the Site will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements;
  • or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have certain rights in relation to personal information we hold about you, albeit some of them only apply under certain circumstances. Details of these rights and how to exercise them are set out below.

Right of Access. You have the right at any time to ask us for a copy of the Information about you that we hold, and to confirm the nature of the Information and how it is used. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

Right of Correction or Completion. If Information we hold about you is not accurate, or is out of date or incomplete, and requires amendment or correction you have a right to have the data rectified, updated or completed. You can let us know by contacting us at the address or email address set out below.

Right of Erasure. In certain circumstances, you have the right to request that Information we hold about you is erased e.g. if the Information is no longer necessary for the purposes for which it was collected or processed or our processing of the Information is based on your consent and there are no other legal grounds on which we may process the Information.

Right to Object to or Restrict Processing. In certain circumstances, you have the right to object to our processing of your Information by contacting us at the address or email address set out below. For example, if we are processing your Information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your information for direct marketing purposes.
You may also have the right to restrict our use of your Information, such as in circumstances where you have challenged the accuracy of the Information and during the period where we are verifying its accuracy.

Right of Data Portability. In certain instances, you have a right to receive any Information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that Information to you or directly to a third party organisation

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and may be addressed to us at info@spabycar.com