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Terms and Conditions

Please read these Terms and Conditions carefully before using the website operated by Spa by Car, and before booking your appointment. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website.

Booking treatments or buying products through our website
To order a product or treatment you will need to follow the ordering procedures set out on the relevant order page. Details of the prices for the products and treatments, and the procedures for payment and delivery are displayed on or through our website. The price of any product or treatment is the price in force at the date and time of your order.

You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.


If you have any complaints, you should notify us within 72hours of your treatment date and direct them to us via e-mail at We do require pictures where possible.

Age policy
Please note that we do not offer any intimate waxing to anyone who is under the age of 18 years and for any treatment that is to be carried out on a person under the age of 16 years a parent/guardian must be present and have given their consent by booking for their child.

Refusal policy
Please note that at Spa by Car management reserves the right to refuse bookings to anyone.

Cancellation policy
At Spa by Car we reserve the right to change the date or cancel your booking due to circumstances beyond our control, including, but not limited to fire, disputes with employees, by order of any public authority or any other force majeure event.

Please note we require 24 hours notice to cancel or re-schedule all appointments. If you cancel or re-schedule within 24 hours of the appointment time, you will be charged 50% of the appointment cost. If a therapist shows up to your booking and it’s cancelled on the spot 100% is chargeable.

If a gift voucher has been used to secure the booking, please note that we will adjust the value of the voucher to show the cancellation/no show charges. All gift vouchers last for 3months from the time of purchase.

Please note that bookings for Spa Parties are subject to a 48hour cancellation policy.

Treatments not able to be carried out due to client lateness/absence:

If our therapist is unable to provide the full treatment(s) booked, or any of the booked appointment due to a customer running late or being absent then no refund will be provided.

Making your booking& Payment
At Spa by Car all bookings are prepaid at the time of making the reservation. If you are making a booking with a voucher please quote the unique number at the point of checkout.

Please note that your booking will not be confirmed until payment has been made, either online or by phone.

We can store your card details (long card number & expiry) on our secure system, unless requested otherwise. If you do not wish for your details to be stored, please let us know at the point of giving your details.

Course sales:

Please note we don’t provide refunds on course sales, however they do not have an expiry date on when you have to use the treatments by.

Contra-indications/ Special requirements
Please note that there are some contra-indications to some treatments which can be found under faqs, and if you have any medical problems you must inform Spa by Car at the point of booking or tell your therapist before the treatment is carried out.

For example Heart Conditions, High/Low Blood Pressure, Circulatory Disorders, Epilepsy, Arthritis/Rheumatism, Diabetes, Allergies or if you are pregnant, (this list is not exhaustible,) you should advise the Spa by Car team. In addition, you should seek the advice of your doctor. We are unable to give opinions on any medical conditions.

If you do not inform us of any special requirements at the time of booking we cannot guarantee that we will be able to fully accommodate to your requirements or carry out treatments requested at the time of the visit. If any treatment is found unsuitable we will recommend an alternative where possible, subject to availability.

During the first 12 weeks and after 28 weeks of pregnancy we advise no massage or body treatments. We have a list of full contra-indications on our website for clients to read before booking.

How we use your information
When you give us information, it may be used for a number of different purposes which are listed below.

Administration of the site: Some of the basic information you give us is necessary for us to operate our service for you, such as knowing your full name and address to ensure any orders you place on the site are delivered correctly.

To enable customer services: We ask for your contact details, such as your e-mail, to enable us to resolve any queries you may have about using the site and for us to notify you about your order.

Direct marketing: We provide extra services, such as e-mails about new products, services and promotions, we may ask for a little more information, such as your gender and birthday, so that the information we send is relevant. If you do not wish to receive these, please either tick the no marketing box when you register or you can simply request to unsubscribe.

To learn what our customers want: Any extra information we ask for helps us to understand our customers better – we think that it is important to keep improving our service. We also learn about our customers by tracking their movements around the site and collecting information about buying habits. Individuals are not identified but the results of customers’ shopping habits and preferences of using the site are analysed en masse.

Sharing data: We will not pass on your personal details for marketing purposes to any third parties.

What do to do if you don’t want to receive information

You have the right not to receive marketing information if you do not want it. To opt out of receiving information from Spa by Car limited, you should e-mail requesting to unsubscribe.

Availability of our website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

Losses resulting from unauthorized access to your data

Whilst every effort is made by Spa by Car to keep secure information submitted by you, you accept the risk that data transmitted electronically via this website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Spa by Car does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties’ interception of or access to data of whatever nature including without limitation personal data transmitted by you electronically or otherwise.

Downloading and printing material from the website

All design, text and graphics displayed on this website and the selection or arrangement are the copyright of Spa by Car. You are granted permission to electronically copy and print hard copy portions of this website for the sole purpose of your own personal development. Any use of materials on this website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Spa by Car is strictly prohibited.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.